Shipping policy
**Shipping Policy**
**Effective Date: 1/3/2025**
At Stlsse, we aim to make premium performance cycling products accessible, with reliable delivery worldwide. We ship directly from our partner factories across Asia to your door—cutting out the middleman to offer top-tier value.
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### Shipping Options
We offer two primary shipping options:
**1. Standard Shipping (Free on Most Orders)**
- Delivery time: **10–15 working days**
- Free for most items and destinations
- Tracked delivery with status updates
- Designed to avoid additional import taxes or customs fees
**2. Express Shipping (Optional Upgrade)**
- Delivery time: **5–9 working days**
- Additional charge applies based on item and destination
- May incur import taxes/duties based on your country
- Best for urgent orders or tracked premium service
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### Order Processing
- All orders are processed within **1–3 business days**
- You’ll receive a tracking number once your order has shipped
- Tracking updates may take 48–72 hours to appear depending on carrier and destination
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### Shipping Regions
We currently ship to the **UK, EU, North America, Australia**, and **select Asian countries**. If your country isn't listed during checkout, please contact us at **support@stlsse.com**.
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### Customs and Duties
- **Standard Shipping** is designed to avoid or reduce customs fees
- **Express Shipping** may incur import taxes or VAT, payable by the customer
- We are not responsible for delays or charges caused by customs clearance
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### Delays or Issues
If your shipment is delayed:
- First check the tracking number provided
- Contact your local courier if the item is in your country
- If still unresolved, email us at **support@stlsse.com** and we’ll investigate
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### Damaged Shipments
If your package arrives visibly damaged:
- Please take clear photos before opening
- If internal items are damaged, contact us within **48 hours**
- We’ll assist with replacements or refunds as needed
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### Lost or Missing Packages
If your item is marked as delivered but you have not received it:
- Check with neighbours or local depot
- Contact us and we will open a claim with the courier
- We’ll support you throughout the process
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### Questions?
Email our customer support team at **support@stlsse.com**
Stlsse is a trading name of **Passonto Limited**