Help & FAQs

You have 30 days from the delivery date to request a return.

To qualify for a return:

• unused, uninstalled, and in original packaging
• receipt or proof of purchase
• UK returns hub (address provided after return approval)
  

Please do not return items directly to the manufacturer.

• Custom products (e.g. custom-painted frames)
• Perishable goods
• Gift cards
• Items returned after 30 days
• Items not in original condition, or damaged for reasons not due to STLSSE error

Once your return arrives and is inspected, we’ll notify you of its status via email.

If approved, your refund will be issued to your original payment method, minus any applicable restocking fees (see below).

Please allow 5–10 business days for your bank or card issuer to process the refund.

To help us cover fulfilment and logistics costs, refunds may be subject to a restocking fee of 5–20%, depending on item size, return condition, and original shipping costs.

We always aim to keep this fair.

We replace items if they’re damaged, defective, or incorrect.

To request an exchange, email us at support@stlsse.com with your order number and issue description.

All products are covered by manufacturer warranty starting from the delivery date.

If your item has a manufacturing defect, we’ll coordinate directly with the factory to resolve it quickly and professionally.

We’re your point of contact—no chasing needed.

Once your return is approved, we’ll email you the appropriate UK return address.

Return shipping is at the buyer’s expense, and non-refundable unless the product is faulty.

We strongly recommend using a tracked service for all returns.

Email our team at support@stlsse.com and we’ll be happy to help.

Your peace of mind is as important as the gear we sell.